Frequently Asked Questions
FAQ’s
Hello, here is a list of Frequently Asked Questions including how to order, pickup and shelf life.
If you have a question that is not answered here then please call us on 95698797 during business hours or send us a Message on our Facebook Messenger via our Facebook Page www.facebook.com/dannyspastries
How do I purchase your products?
For Catering Orders you MUST Be a registered customer. To register you can go to the Dream Pastries Products and upon placing your first order fill in your details including your phone number and email address. This opens up your Dream Pastry Products registration. From then on you can order online any time you like. Voila you are now a registered customer and we will send you email updates so you are in the loop.
What is your Facebook Page?
Follow us at www.facebook.com/dannyspastries and join our Foodie Community. We post updates, videos and information on what is happening at Dream Pastry Products.
How can I join your SMS VIP GROUP?
Just Text
HELLO DREAM
to 0416 767 556
Do you deliver?
We are no longer offering a delivery service. We will evaluate this in the near future once we are settled into our new premises however we are still delivering large wholesale and catering orders.
Please call us on 95698797 to discuss your Delivery requirements.
You can order for pick up Online at www.dannyspastries.myshopify.
(message us on FB for instructions on how to order Online if you need help).
Our Family/Friends are self isolating, Can we order for them and get a delivery?
We offer pick up by booking via our online store. If you require a delivery you may arrange for a courier to pick up and contact us with a time of pick up.
Pleasd call us on 95698797 to book on a pick up time and discuss your requirements.
Can I pick up from your factory in Dandenong?
Yes, order Online at www.dannyspastries.com for pick up from Dream Pastry Products at Factory 4 No. 5 Paul Court Dandenong VIC 3175.
There is plenty of on-site and street parking available. Phone 95698797
Choose your products, Click the “CLICK HERE FOR BOOKING YOUR STORE PICKUP” Button and fill out date and time of pickup then proceed to Checkout.
We are Opening for Pick Ups by booking only from 11am til 5pm Fridays and Saturdays. Pickups are by order only and preferably online. If you arrive and the Roller Door is closed please call the office number on 95698797 and someone will attend to you.
** Please note we are a Wholesale Manufacturing and Catering Business. We do not sell to the public or people walking in off the street. You must be a registered customer
What are you doing to ensure my safety upon pick up during this difficult time?
As a food manufacturing business we take health and hygiene very seriously on a day to day basis.
During this challenging time we have had to make some changes to how we take orders and receive payments . According to health advice we request that your orders are placed online. This ensures minimal contact between our staff and yourself when picking up or receiving a delivery.
if you select to pick up then you are asked to call us once you arrive on 95698797. We will pack your order and deliver it to you outside our front door. Your order is packed wearing gloves, put in a brand new reusable bag and you are ready to go and enjoy your goodies.
Please note if you are feeling unwell, ensure you order online. stay in your vehicle and we will deliver your products to you in your car. Just let us know and we will meet you there.
If you need to arrange payment then we will invite you into the office for no more than 2 minutes and request that you put on sanitiser and gloves provided to you. You can then dispose of your gloves in the bin provided outside the premises.
We might call you to confirm your pick up time to ensure social distancing and the 1 person per 4 square meter rule. If we need to scatter pick ups or change your pick up time we will let you know an hour before your booked time.
We ask you for patience if we are finishing off with the last customer and will be at your attention quickly and promptly.
How do I purchase Wholesale?
To purchase wholesale from us you must be a registered business and provide us with an ABN.
We have minimum quantity and order requirements. Please call us on 95698797 to discuss.
Can I visit your showroom?
We do not have a showroom and are currently limiting access to our premises to ensure the safety of our staff and customers in alignment with food safety and HACCAP regulations.
As we are not a retail store, We recommend that you check out our products on our website and purchase the minimum requirement to try our specialties.
You can purchase some of our biscuits and cakes in mixed boxes and our photos and information on our products as well as our prices are all available on our store.
Let us know if we can answer any further questions by sending us a message on our Facebook Messenger or call us during business hours Monday to Friday from 10am til 5pm on 95698797
PRODUCTS
What is Spanakopita?
SPANAKOPITA - Spinach and Cheese Pie - Traditional Home Made Fillo Pastry filled with Spinach, Fetta and Ricotta with a dash of onion.
What is Tiropita?
TIROPITA - Cheese Pie - Traditional Home Made Fillo Pastry Filled with Fetta and Ricotta
How big are the Savoury Pastries?
Our Spanakopita and Tiropita comes in a 16inch Family Sized Pizza Box and comes in 4 long individual pieces - we call these “STRIPS”
Each Box serves 8
You can also order our family Sized Spanakopita and Tiropita. Just go to “Savoury Pastries” on our page and choose your selection.
Do you make VEGAN PITTA?
Yes we do. Our vegan pitta is made with a mixture of spinach and onion and in season vegetables. Just go to “Savoury Pastries” on our page and choose your selection.
How Long do the Savoury Pastries Last?
They come cooked and ready to eat. Will last 4 days in the refrigerator and can be frozen for 4 months.
How do I heat up Savoury Pastries?
These are great cold or eaten at room temperature.
To heat them up. Pop them in an oven tray for approx 5 minutes at 180 degrees. Or if you don’t have an oven, microwave for 45 sec-1min or toast them in a grill (hint: this makes them nice and crispy).
If frozen, defrost for an hour and pop them in the oven for 10-15 minutes at 180 degrees.
How do I serve Savoury Pastries to my family?
Great question, they are great on their own!
However a healthy side salad 🥗 and some dips on the side make a great dinner meal. 🍽
How long do your cakes last?
Yo yo’s, Cannolli and Galaktoboureko are all made with fresh milk custard. It is recommended that you eat them within 3 days of purchasing .
Baklava and Kataifi last up to 2 weeks.
How long do your biscuits last?
Our biscuits last up to 2 months and do not have any preservatives added to them.
Coconut Macaroons and Almond Macaroons are Gluten Free and do not have any dairy or flour in them. These are therefore more like a cake in their nature so it is best that you keep them in the freezer for up to 3 months and once thawed they are best eaten within 2 days.
If you have any other questions, don’t hesitate to Message us on our Facebook Page
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CONTACT DETAILS:
Facebook: www.facebook.com/
Online: www.dannyspastries.
Phone: 03 9569 8797 - Our phone lines are running off the hook so feel free to message us on fb with your phone number and we will call you back within 10-15minutes